How can we help you?
Whether it's about your order, a product question, or technical support — we're here for you across Europe.
Order Help
Tracking, cancellations, payment issues, or delivery questions
Product Advice
Sizing help, model comparisons, or choosing the right ride
Technical Support
Assembly, maintenance, troubleshooting, or spare parts
Returns & Warranty
Return requests, warranty claims, or refund status
Get in touch
Choose the way that works best for you
Email Us
Detailed enquiries or order issues? Drop us a message.
support@xvelogo.com
Response within 24 hours
Live Chat
Quick questions? Chat with our team in real time.
Call Us
Prefer talking to a real person? Give us a ring.
+31 20 123 4567
Mon – Fri, 9:00 – 18:00 CET
Send us a message
Fill out the form and a member of our team will get back to you within 24 hours via email.
Fast Response
We reply within 24 hours on weekdays
12 EU Countries
We support customers across Europe
EN / DE / FR / NL
Write to us in your preferred language
Frequently asked questions
Quick answers to common questions
Standard delivery takes 5–10 business days across Europe. You'll receive a tracking number via email as soon as your order ships. Most orders arrive within 7 days.
We deliver free of charge to 12 European countries: Germany, France, Netherlands, Belgium, Austria, Spain, Italy, Portugal, Poland, Sweden, Denmark, and Hungary.
Every e-bike and scooter comes with a 2-year manufacturer warranty covering the frame, motor, battery, and electronic components. Contact our support team and we'll arrange a repair or replacement at no extra cost.
You have 14 days after delivery to return any product for a full refund — in line with EU consumer rights. The item must be unused and in its original packaging.
Yes. We offer flexible installment plans through Klarna. Split your purchase into 3 interest-free payments at checkout.
Once your order ships, you'll receive a tracking number by email. You can also visit our order tracking page to see real-time delivery status.
Still need help?
Our team is ready to assist you — no matter the question.